13 Dec 2011: This provisional publication has now been superseded - please see the final 2010-11 publication for final results.

The User Experience Survey Programme operates on an annual basis and is used to target areas of particular interest within Adult Social Services. Opinions are sought over a range of service areas to gain an understanding of service users' views rather than measuring quantities of care delivered.

This survey is the first of its kind to cover all service users aged 18 and over receiving services funded wholly or in part by Social Services, and aims to learn more about whether or not the services are helping them to live safely and independently in their own home and the impact on their quality of life.

• 62 per cent of service users who responded said that they were extremely or very satisfied with the care and support services they receive. 28 per cent said they were quite satisfied, 7 per cent said they were neither satisfied nor dissatisfied and the remaining 3 per cent said they were dissatisfied.
• 26 per cent of respondents reported their quality of life was so good, it could not be better or very good. 31 per cent reported it was good and 33 per cent reported it was alright. 7 per cent reported their quality of life was bad and the remaining 3 per cent reported their quality of their life was very bad or so bad, it could not be worse.
• 30 per cent reported they have as much control as they want over their daily life. 45 per cent reported they have adequate control, 20 per cent reported they have some control but not enough and 5 per cent reported they had no control.
• With regards to personal care, 55 per cent of respondents said they felt clean and were able to present themselves the way they liked. 40 per cent said they felt adequately clean and presentable, 4 per cent said they felt less than adequately clean or presentable and 1 per cent said they didn't feel at all clean or presentable.
• 63 per cent of respondents got all the food and drink they liked when they wanted. 31 per cent of respondents said they got adequate food and drink at OK times, 4 per cent didn't always get adequate or timely food and drink and 1 per cent said they didn't always get adequate or timely food and drink and they think there is a risk to their health.
• 62 per cent of respondents felt as safe as they wanted, 30 per cent felt adequately safe, but not as safe as they would like, 5 per cent felt less than adequately safe and 2 per cent did not feel safe at all.
• 42 per cent of respondents said they had as much social contact as they want with people they like. 36 per cent said they had adequate social contact with people, 18% said they had some social contact with people, but not enough and 5 per cent said they had little social contact with people and feel socially isolated.
• 57 per cent of respondents said the way they were helped and treated made them think and feel better about themselves. 32 per cent reported the way they were helped and treated did not affect the way they think or feel about themselves. The remaining 11 per cent reported the way they were helped and treated sometimes or completely undermined the way they think and feel about themselves.
• 61,100 out of a sample of 150,800 recipients of care and social care services responded to the survey, which is a response rate of 40 per cent.