Official Statistics

Housing Benefit statistics on speed of processing for 2020 to 2021

Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claimant, for financial year 2020 to 2021

From:
Department for Work and Pensions
Published:
28 October 2020
Last updated:
28 April 2021, see all updates
Applies to:
Wales, England, and Scotland

Documents

Statistical release: October to December 2020 (quarter 3, 2020 to 2021)

Ref: ISBN 978-1-78659-320-7 HTML

Tables: October to December 2020 (quarter 3)

ODS, 222KB

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Statistical release: July to September 2020 (quarter 2, 2020 to 2021)

Ref: ISBN 978-1-78659-291-0 HTML

Tables: July to September 2020 (quarter 2)

ODS, 221KB

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Statistical release: April to June 2020 (quarter 1, 2020 to 2021)

Ref: ISBN 978-1-78659-277-4 HTML

Tables: April to June 2020 (quarter 1)

ODS, 232KB

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Details

Speed of processing is a measure of the average time it takes to process a:

  • new Housing Benefit claim
  • change in circumstance of an existing Housing Benefit claimant

The average time is measured in calendar days, rounded to the nearest day.

The statistics on this page are for:

  • April to June 2020 (quarter 1, financial year 2020 to 2021)
  • July to September 2020 (quarter 2, financial year 2020 to 2021)
  • October to December 2020 (quarter 3, financial year 2020 to 2021)
Published 28 October 2020
Last updated 28 April 2021 + show all updates

  1. Added the data tables for the period October to December 2020 (quarter 3).

  2. Published the latest Housing Benefit speed of processing statistics for the period October to December 2020. This is also called quarter 3 of the financial year 2020 to 2021.

  3. Published the latest Housing Benefit speed of processing statistics for the period July to September 2020. This is also known as quarter 2.

  4. Revised data tables - an incorrect geography code for Buckinghamshire was used in cell B309 in tables 1, 2a, 2b and 2c. The correct geography code (E06000060) has now been used. No changes to the data have been made.

  5. First published.

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