NHS Direct in Wales Update, Quarter Ending September 2012

Statistics on NHS Direct Wales include data for Wales for the quarter up to the end of September 2012.  The latest release updates the statistics previously released on 1 August 2012.

The key points from the latest release are:

• 81,400 calls were made to NHS Direct Wales, of which 62,700 (77%) were to the main 0845 number;
• 60,700 calls were answered by NHS Direct Wales, of which 50,350 (83%) were on the main 0845 number;
• almost 8,500 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage;
• 762 calls were answered (out of 1,154 made) from callers expressing a preference for the call to be taken in Welsh (around 1.5% of all calls answered);
• almost 410,000 visits were made to the NHS Direct Wales website, more than five times as many as in the July to September quarter in 2007; and
• 709 on-line enquiries were made to the web-based enquiry service, almost twice as many as the number (360) in the July to September quarter in 2007.

Further information

StatsWales website.

Contact

Tel: 029 2082 5039
E-mail: stats.healthinfo@wales.gsi.gov.uk

Next update

6 February 2013